GENERAL TERMS AND CONDITIONS OF SALE
www.myluxuryphoto.com – My Luxury Photo MLP
Last updated: October 2026
1. GENERAL INFORMATION
These General Terms and Conditions of Sale (the “GTCS”) govern the sale of products and services offered by My Luxury Photo Nathalie Louvel, sole trader holding NIE Y6376036J and ROI ESY6376036J, operating under the trade name My Luxury Photo, MLP, or My Luxury Photo MLP, with registered office at:
Calle Llop 23, Apartado 49, 17412 Maçanet de la Selva, Girona, Spain
For any questions regarding these GTCS, the Customer may contact:
Email: myluxuryphotomlp@gmail.com
Telephone / WhatsApp: +34 623 767 625
For the purposes of these GTCS:
“Website” means www.myluxuryphoto.com and its pages.
“Store” means the online shop operated by My Luxury Photo through Shopify and accessible through the Website via the page entitled “YOUR PHOTO → PLATINUM ART”.
“Products” means the personalized photographic artworks, gift cards, mat boards, production options and other products expressly offered for sale through the Store.
“Services” means any creative, production or other service expressly offered by My Luxury Photo through the Website or Store.
“Seller”, “My Luxury Photo”, “MLP” or “My Luxury Photo MLP” means My Luxury Photo Nathalie Louvel.
“Customer” means any individual or professional purchasing a Product or Service through the Website or Store.
“Customer Content” or “User Content” means any photograph, digital image, logo, design or other material supplied by the Customer for the creation of a personalized artwork.
These GTCS govern access to and use of the Website insofar as relevant to purchases and govern all sales of Products and Services made through the Store.
Before placing an order, the Customer must read these GTCS, the Website's Legal Notice, Privacy Policy and Cookie Policy. By placing an order, the Customer confirms that they have read and accepted the applicable terms and policies.
The applicable GTCS are those in force on the date on which the Customer places the order.
The Seller reserves the right to modify these GTCS at any time by publishing a new version on the Website. Changes will not affect orders already accepted unless required by applicable law.
The Website and Store are intended for adults. By placing an order, the Customer confirms that they are legally capable of entering into a binding contract.
These GTCS may be translated using automated translation tools. In case of any discrepancy between a translated version and the original Spanish version, the Spanish version shall prevail to the extent permitted by applicable law.
2. PRODUCTS AND SERVICES
My Luxury Photo offers a custom photographic creation service based on a photograph or digital file supplied by the Customer.
The artwork is created using a historic photographic process derived from Platinotype / Platinum-Palladium printing, combined with precious-metal gilding techniques.
Depending on the Product selected, the artwork combines platinum with 24K gold leaf or silver leaf.
The artwork is individually created by the Seller, who is also the artist responsible for the creative interpretation.
The Seller may also offer associated products or options, including:
custom-made mat boards;
larger mat-board options;
express production, where available;
gift cards;
special or XXL-format commissions.
Associated products or options may be subject to the conditions specified on the relevant Product page.
Specific Product characteristics, dimensions, prices and available options are displayed on the relevant Product page at the time of purchase.
The Seller reserves the right to refuse an order where there is a legitimate reason to do so, including a previous unresolved dispute, fraudulent activity, misuse of the Website, or content that does not comply with these GTCS or applicable law.
Artistic Process, Product Characteristics and Included Services
1. Handmade Nature and Variations of the Artwork
Each artwork created by My Luxury Photo (MLP) is individually handcrafted using an artisanal photographic process. During production, natural variations and characteristics such as brush marks, spots, bubbles, slight deformations, creases or other minor irregularities may occur. These characteristics are inherent to the creative process and contribute to the individual character of each artwork.
The Customer acknowledges and accepts that the finished artwork may present such variations and minor imperfections, which, provided they do not constitute a lack of conformity under applicable consumer protection law, shall not be considered defects solely because they arise from the artisanal production process.
2. Minor Image Editing Included in the Price
The standard price includes minor adjustments to the original photograph, where necessary, to prepare it for the creation of the artwork. These adjustments may include cropping or framing improvements, perspective corrections and tonal or level adjustments.
Any additional image editing requested by the Customer that falls outside the scope of the standard service may incur an additional charge. MLP will inform the Customer of any such charge and obtain the Customer’s agreement before carrying out the additional work.
3. Custom-Made Mat Board and Image Window
Each mat board is custom-made by a specialist supplier for the individual artwork. MLP determines the dimensions of the central window opening through which the photograph is displayed, taking into account the image, the selected format and the requirements of the creation process.
The Customer acknowledges that the dimensions of the visible image area and the mat board may vary depending on the photograph and the selected format. Any approximate dimensions provided in the product description are for guidance purposes.
4. Presentation and Preservation of the Artwork
The artwork is delivered mounted on a standard-sized mat board suitable for framing. A frame is not included in the standard price unless expressly agreed otherwise.
To help preserve the artwork in optimal condition, MLP strongly recommends keeping it mounted in its mat board and displaying it inside a suitable frame, as supplied to the Customer.
5. Illustrative Product Images
Photographs displayed in the Store catalogue are provided for illustrative purposes only. They may show artworks previously created for other Customers or examples produced to demonstrate the technique and possible results.
These images are intended to illustrate the general appearance and artistic effect that may be achieved. As each artwork is made individually from the Customer’s own photograph, the final result may differ from the examples shown.
3. CUSTOMER CONTENT, COPYRIGHT AND IMAGE RIGHTS
3.1 Customer's responsibility for submitted content
The Customer represents and warrants that they have all rights, permissions, licences and consents necessary to provide any photograph, image or other content submitted to My Luxury Photo (“Customer Content”) and to authorize My Luxury Photo to use such Customer Content for the purposes described in these GTCS.
The Customer remains solely responsible for ensuring that the submission and use of the Customer Content does not infringe any copyright, intellectual-property right, privacy right, image right, personality right or other third-party right.
3.2 Photographs created by professional photographers or third parties
Where the Customer Content was created by a professional photographer or another third party, the Customer confirms that they have obtained all necessary permissions, licences or authorizations from the photographer, copyright owner or other rights holder allowing My Luxury Photo to reproduce, digitize, transform, process and otherwise use the photograph to the extent necessary to create the commissioned artwork.
The Customer is responsible for obtaining all permissions required from the copyright owner or any other rights holder.
3.3 Persons appearing in photographs
The Customer is also responsible for obtaining any consent or authorization required under applicable law from identifiable persons appearing in the photograph, or from their legal representative where applicable.
By submitting the photograph, the Customer confirms that they have the necessary rights and permissions to authorize My Luxury Photo to use the image for the creation of the commissioned artwork.
3.4 Limited authorization granted to My Luxury Photo
By submitting Customer Content, the Customer authorizes My Luxury Photo to:
reproduce;
digitize;
scan;
crop;
resize;
transform;
adapt;
process;
technically manipulate; and
otherwise use
the Customer Content to the extent reasonably necessary to create and deliver the commissioned artwork.
This authorization is limited to the fulfilment of the Customer's order.
It does not grant My Luxury Photo a general right to commercially exploit, publish, distribute or otherwise use the Customer Content for unrelated commercial purposes.
Any separate use of Customer Content for promotional, editorial, advertising, social-media or other commercial purposes shall be subject to a separate authorization where required.
3.5 Claims by third parties
The Customer assumes responsibility for any claim, demand, legal action, loss, damage, cost or expense arising from the Customer's failure to obtain the rights, permissions, licences or consents required for the Customer Content.
To the extent permitted by applicable law, the Customer agrees to indemnify My Luxury Photo against third-party claims arising from such failure.
4. ARTISTIC PROCESS AND CREATIVE INTERPRETATION
Each artwork is individually created by the Seller.
The Customer acknowledges that the final artwork is an artistic interpretation of the photograph supplied by the Customer and is not a conventional photographic reproduction.
The Seller determines the artistic and technical treatment required to create the final artwork, including, where appropriate:
contrast;
tonal balance;
framing;
cropping;
proportions;
image positioning;
density;
photographic interpretation;
treatment of highlights and shadows.
The Seller may modify, crop, resize or otherwise technically alter the Customer Content where reasonably necessary to create the artwork and achieve an appropriate final result.
If the Seller considers that the supplied photograph is unsuitable or of insufficient quality for the selected size, the Seller may contact the Customer and propose:
a smaller format;
an alternative photograph; or
another appropriate solution.
The Customer will be contacted where a material decision is required.
Where the Seller requests feedback regarding a creative choice, the Customer should respond within 24 hours where reasonably possible. If no response is received within that period, the Seller may continue the creative process using their professional judgment.
The Seller is the artist and therefore retains creative control over the final interpretation of the photograph.
Presentation photographs displayed on the Website are illustrative and non-contractual. They show the general characteristics of the technique but cannot guarantee an identical result because every artwork is created from a different Customer photograph.
Intellectual Property Rights in the Artwork Created by MLP
The artwork created by My Luxury Photo (MLP) from the Customer’s submitted photograph or other content (“Customer Content”) constitutes a bespoke artistic creation. MLP retains all intellectual property rights, including any copyright and economic rights, that may subsist in the original artistic contributions made by MLP in creating the commissioned artwork, to the extent permitted by applicable law.
These rights are distinct from any copyright or other intellectual property rights in the original photograph or Customer Content, which remain with their respective rights holders. Nothing in these Terms and Conditions transfers ownership of such pre-existing rights to MLP or to the Customer.
The purchase of an artwork created by MLP grants the Customer ownership of the physical print purchased, but does not transfer any intellectual property rights in the artwork itself. The Customer is entitled to display the purchased print for personal, non-commercial purposes.
Unless MLP has given its prior written authorisation, the Customer may not reproduce, copy, scan, digitise, modify, distribute, commercially exploit or authorise a third party to reproduce the artwork created by MLP, whether in physical or digital form.
Any permission to reproduce or otherwise exploit the artwork beyond personal display must be expressly agreed in writing by MLP. Nothing in this clause limits the rights that the Customer or another rights holder may lawfully hold in the original photograph or Customer Content.
5. NATURE OF THE ARTWORK AND HANDMADE CHARACTERISTICS
The artworks offered by My Luxury Photo are handmade using an artisanal Platinum-Palladium photographic process combined with gold or silver leaf.
The artwork is created on a fine, transparent photographic paper and the precious-metal leaf is applied to the reverse side.
The artwork is delivered unframed and mounted on a mat board suitable for framing.
The Customer acknowledges that handmade production may result in variations such as:
tonal differences;
brush marks;
spots;
bubbles;
slight paper deformation;
texture;
relief;
variations in reflections;
variations in the application of the precious-metal leaf.
These characteristics are inherent to the artisanal process and form part of the individual character of the artwork. They shall not, by themselves, be considered defects or lack of conformity.
Natural changes may also occur over time depending on environmental conditions and handling.
The Customer should avoid:
prolonged direct sunlight;
radiators and other heat sources;
excessive humidity;
bathrooms and other humid environments;
significant fluctuations in temperature or humidity.
The artwork is intended for indoor use.
For optimum preservation, the artwork should be kept within an appropriate frame and in a stable indoor environment.
6. PRODUCTS AND FORMATS
My Luxury Photo currently offers seven principal product categories:
Platinum print with Silver – Size 1 / Small
Platinum print with 24K Gold – Size 1 / Small
Platinum print with Silver – Size 2 / Medium
Platinum print with 24K Gold– Size 2 / Medium
Platinum print with Silver – Size 3 / Large
Platinum print with 24K Gold – Size 3 / Large
Your Platinum & Gold or Silver Print in XXL Size
XXL commissions require direct contact by email with the Seller before the order is confirmed even if payment has been made. The customer will be refunded the full amount of their purchase if the order is cancelled by the Seller.
Product Dimensions
All dimensions specified in these Terms and Conditions and in the product descriptions are expressed in centimetres (cm), unless otherwise stated. As each artwork is individually handcrafted, the exact dimensions of the image may vary slightly depending on the photograph and the selected format. Any approximate dimensions indicated in the product descriptions are provided for guidance purposes.
The standard dimensions are approximate and may vary depending on the Customer's photograph and final composition.
Size 1
Approximate image size 12 × 17 cm or approximately 15 × 15 cm for a square image.
Typical mat-board size: approximately 21 × 30 cm; or approximately 25 × 25 cm for a square format.
Size 2
Approximate image size: 16 × 23 cm or approximately 19 × 19 cm for a square image.
Typical mat-board size: approximately 30 × 40 cm or approximately 30 × 30 cm for a square format.
Size 3
Approximate image size: 19 × 27 cm or approximately 23 × 23 cm for a square image.
Typical mat-board size: approximately 40 × 50 cm or approximately 35 × 35 cm for a square format.
Each artwork may be numbered within an edition of up to 5, 8 or 10 copies depending on size and precious-metal combination. The edition size is determined by the Seller as creator of the work.
Each artwork is accompanied by a certificate of authenticity.
7. MAT BOARDS AND FRAMING
The artwork is supplied unframed and mounted on a mat. The Seller determines the precise central opening of the custom mat supplied with the print.
The Customer may be offered a choice of mat-board colours, including:
warm white;
black;
cool white.
The Seller recommends a warm/off-white mat board for the presentation of the artwork.
Where a larger mat-board option is purchased, the larger mat replaces the standard mat that would otherwise have been supplied.
Framing
The standard price of My Luxury Photo (MLP) artworks does not include a frame. Artworks are supplied with the corresponding passe-partout, unframed.
Customers wishing to receive their artwork framed may contact MLP by email to discuss the available framing options. The availability of this service, the options offered and any additional costs will be confirmed individually before any framing arrangement is agreed.
Framing will only be provided if expressly agreed between MLP and the Customer.
8. CUSTOMER PHOTOGRAPHS
Only digital files are accepted.
My Luxury Photo does not accept physical original photographs for use in the creation process.
Customer photographs may originate from:
smartphones;
digital cameras;
professional photographers;
scanned or digitized photographs;
photographs of older printed photographs;
screenshots;
other digital sources,
provided that the Customer has the necessary rights and permissions.
The Customer is responsible for supplying a sufficiently usable file.
Where several photographs are submitted, the Seller may advise the Customer regarding the most suitable photograph.
The Seller's recommendation does not oblige the Customer to use a particular photograph unless otherwise agreed.
Digital files supplied by the Customer but not required for the final creation may be deleted after completion of the relevant processing, subject to the Seller's legal and operational obligations.
Submission of Customer Photograph and Delivery Period
As the products offered by My Luxury Photo (MLP) are personalised artworks created from photographs supplied by the Customer, the Customer must submit the required photograph and any other content reasonably necessary to fulfil the order within a maximum of five (5) business days from order confirmation.
Production of the personalised artwork cannot begin until MLP has received the photograph and any other information reasonably required to proceed with the order in a complete and usable form.
If the Customer fails to provide the required photograph within five (5) business days, the Customer must contact MLP by email as soon as possible. MLP will inform the Customer by email of any material impact on the expected delivery date and, where required, of the Customer’s applicable rights under these Terms and Conditions and applicable consumer protection law.
MLP shall not be responsible for delays directly resulting from the Customer’s failure to provide the required photograph or other necessary content within the specified timeframe, without prejudice to any mandatory rights the Customer may have under applicable law.
The applicable delivery period begins when MLP receives the Customer’s photograph in a complete and usable form, as specified in the Shipping & Delivery Policy.
9. PROHIBITED CONTENT
The Customer must not submit content that is unlawful or infringes the rights of third parties.
The Seller may refuse content that, in its reasonable judgment, includes or promotes:
illegal activity;
child sexual abuse or exploitation;
sexual content involving minors;
serious violence or abuse;
hate speech;
discriminatory content;
unlawful harassment;
content that infringes third-party rights;
or other content prohibited by applicable law.
The Seller may refuse to create an artwork based on such content.
10. PURCHASE PROCESS THROUGH SHOPIFY
Orders are placed through the Store integrated into the Website and powered by Shopify.
The Customer selects the desired Product and available options and adds them to the shopping cart.
The Customer may review and modify the contents of the cart before completing the order.
Mandatory Purchase of a Print-Creation Service
To place an order via the Shop, the Customer must add at least one of the seven main products (print creation) offered by My Luxury Photo (MLP) to their basket.
The other five products available in the Shop are additional options and may only be purchased alongside at least one of the seven main products. They cannot be purchased separately.
The checkout process requires the Customer to provide the information necessary to process and deliver the order, including, where applicable:
name;
email address;
telephone number;
billing address;
delivery address;
country;
postal code;
and any other information required for fulfilment as VAT number.
The Customer undertakes to provide accurate information and is responsible for keeping it up to date. The Customer must promptly inform the Seller of any changes. The Customer is solely responsible for the accuracy, validity, and relevance of the data provided.
The Customer must review the order, total price, taxes, shipping charges and selected options before submitting the order.
Before payment, the Customer must confirm acceptance of the applicable GTCS and the Privacy Policy by checking the relevant acceptance box where presented at checkout.
Once the order is submitted and payment has been successfully authorized, the Customer will receive an order confirmation by email.
The order confirmation constitutes acknowledgement of the order but does not alter any statutory consumer rights.
The Seller may contact the Customer if clarification or additional information is required to fulfil the order.
The Seller does not provide any product samples.
The Products and Services displayed on the Website are offered for sale exclusively to adults.
Once the customer has entered their delivery address, they can choose the express delivery option, which incurs an additional charge.
Special Orders and Custom Quotes
For any special order (the option listed in the product description as ‘Your Platinum & Gold or Silver Print in XXL size’ and the option ‘Would you prefer to receive your print framed?’ from the framing service) or bespoke request that cannot be purchased directly through the Store, the Customer must contact My Luxury Photo (MLP) by email at myluxuryphotomlp@gmail.com.
MLP will review the request and, where appropriate, provide an individual quotation specifying the proposed artwork, applicable price, any additional costs and estimated delivery time.
No special order shall be considered confirmed until the Customer has accepted the quotation in writing and MLP has confirmed the order and the applicable payment arrangements. Special orders are subject to these Terms and Conditions, unless otherwise expressly agreed in writing.
11. PAYMENT
Payment is made through the payment methods made available at the Shopify checkout at the time of purchase.
Depending on the Customer's country and the configuration of the Store, available payment methods may include card payments, accelerated checkout methods, Shop Pay, Klarna or other payment methods made available through Shopify or an activated payment provider.
The payment methods actually available to the Customer are those displayed at checkout.
The Seller does not have access to the Customer's complete payment-card credentials where payment is processed by Shopify Payments or another external payment provider.
The order will not enter production until payment has been successfully authorized and the order has been accepted for processing.
If payment fails, is reversed, is disputed or is otherwise not received, the Seller may suspend or cancel the order to the extent permitted by applicable law.
Order Confirmation
For the purposes of these General Terms and Conditions of Sale, an order shall be deemed to have been confirmed once payment has been accepted and the Customer has received an order confirmation email from MLP.
The period of five (5) working days for submitting the required photograph shall commence from the date of order confirmation, as defined in this clause.
12. PRICES, VAT AND CURRENCY
The prices displayed in the Store are those applicable at the time the Customer places the order.
Unless otherwise stated, prices include applicable Spanish VAT where legally required.
For customers established in the European Union, Spanish VAT may apply at the applicable rate.
Professional customers established in another EU Member State may, where legally applicable, benefit from VAT treatment under the intra-Community supply rules, provided that a valid and verifiable VAT number is supplied and all legal requirements are satisfied.
Customers outside the European Union may be charged without Spanish VAT where applicable under the relevant tax rules.
The Customer remains responsible for import duties, customs charges, import VAT and other taxes or charges imposed by the destination country where applicable.
The Seller reserves the right to change prices, promotions and discounts at any time. Such changes will not affect an order already accepted at the price confirmed at checkout.
If a clear pricing error occurs on the Website, the Seller reserves the right to contact the Customer before fulfilling the order and, where legally permitted, cancel the affected order and refund the amount paid.
13. PRODUCTION
Standard production time for a Platinum artwork combined with Gold or Silver is approximately 10 business days.
Production begins only after:
payment has been successfully received;
the required Customer Content has been received in a usable form; and
any necessary clarification concerning the artwork has been completed.
The Customer must provide the photograph or other required Customer Content within a maximum of five (5) business days following order confirmation.
The production period of approximately ten (10) business days begins only once the required photograph has been received and the Seller is able to begin the creative process.
The Seller is not responsible for any delay resulting from the Customer's failure to provide the required photograph or other Customer Content within the five (5) business-day period.
An express production service may be offered for an additional fee where available.
Express production is subject to the Seller's availability and does not guarantee a particular delivery date unless expressly agreed in writing.
If express production is purchased but cannot be provided, the Seller will notify the Customer and refund the express-production charge.
14. SHIPPING AND DELIVERY
The process is as follows:
Order confirmation and payment → Photograph submitted within five (5) business days → Production of the artwork (approximately 10 business days) → Dispatch → Delivery
The Customer's five (5) business-day period for submitting the photograph is separate from the production period.
The standard production time is approximately 10 business days, subject to the conditions described above.
After production is completed, the artwork is dispatched using the shipping method selected by the Customer.
Standard shipping is included in the Product price where indicated on the Store.
Express shipping may be available for an additional fee.
Delivery Times
The agreed delivery period for personalised artwork is thirty (30) calendar days from the date MLP receives the Customer’s photograph in a complete and usable form. This period includes the production of the artwork, dispatch and delivery to the Customer.
These delivery terms are subject to applicable consumer protection law and do not limit any mandatory rights the Customer may have in the event of delay or non-delivery.
If the photograph is incomplete, corrupted or unsuitable for production, MLP will contact the Customer by email to request the necessary corrections or a replacement photograph. In such cases, the delivery period will be assessed in accordance with these Terms and Conditions and applicable consumer protection law.
Delivery times may be affected by circumstances beyond MLP’s reasonable control. MLP will inform the Customer of any material delay and of any applicable rights under consumer protection law.
Indicative delivery times after dispatch are:
Standard shipping
Spain mainland: approximately 1–2 business days
Balearic Islands: approximately 2–3 business days
Canary Islands, Ceuta and Melilla: approximately 4–6 business days
Portugal mainland: approximately 1–2 business days
Portugal islands: approximately 4–5 business days
Europe: approximately 3–6 business days
Rest of the world: approximately 6–12 business days
Express shipping
Spain mainland: approximately 24 hours
Balearic Islands: approximately 24–48 hours
Canary Islands, Ceuta and Melilla: approximately 48–72 hours
Portugal mainland: approximately 24 hours
Portugal islands: approximately 48–72 hours
Europe: approximately 24–72 hours
Rest of the world: approximately 2–5 business days
These delivery times are estimates and may be affected by the carrier, customs procedures, destination, weather, strikes, force majeure or other circumstances beyond the Seller's reasonable control.
Customs clearance time is not included in the estimated delivery times.
15. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT TAXES
For deliveries outside the European Union, the Customer may be considered the importer of the goods.
The Customer is responsible for any applicable:
customs duties;
import VAT;
customs clearance charges;
brokerage fees;
local taxes;
other destination-country charges.
The Seller cannot guarantee the exact amount of import charges because such charges are determined by the destination country's authorities and/or carrier.
The Customer agrees to respond promptly to any request from customs or the carrier for documents or information required to clear the shipment.
Where the Customer fails to pay required import charges or fails to respond to customs or carrier requests, the parcel may be delayed, returned to the Seller, placed in storage or otherwise handled in accordance with the carrier's and customs authorities' procedures.
Where a parcel is returned because the Customer failed to pay applicable import charges or failed to provide required information, any additional shipping or handling costs may be charged to the Customer to the extent permitted by applicable law.
Nothing in this section limits any mandatory consumer rights applicable to the Customer.
16. LOST, DAMAGED OR DELAYED PARCELS
16.1 Lost parcels
If a parcel appears to have been lost during transportation, the Customer should contact My Luxury Photo as soon as possible at:
The Customer should provide the order number and tracking information.
The Seller will investigate the shipment with the carrier.
Where the parcel is confirmed to have been lost before delivery, the Seller will provide the remedy required under applicable law, which may include replacement of the artwork or a refund where replacement is not reasonably possible.
Where the Seller has arranged delivery to a consumer, the risk of loss remains with the Seller until the Customer, or a third party designated by the Customer other than the carrier, physically receives the goods, subject to applicable law.
16.2 Damaged parcels
If the parcel arrives visibly damaged, the Customer should, where reasonably possible:
photograph the external packaging before opening;
photograph the artwork;
retain the packaging;
contact My Luxury Photo as soon as possible.
The Customer should send the relevant photographs and order information to:
My Luxury Photo will assess the damage and liaise with the carrier where appropriate.
Where an artwork has been damaged during delivery, the Seller will provide the remedy required under applicable law, which may include repair, replacement, price reduction or refund, depending on the circumstances.
Failure to notify the Seller immediately does not remove any mandatory statutory rights that cannot legally be excluded.
16.3 Delayed parcels
Delivery times are estimates unless a specific delivery date or period has expressly been agreed.
If a parcel is delayed beyond the estimated delivery period, the Customer may contact the Seller with the order number and tracking information.
The Seller will check the shipment and, where appropriate, contact the carrier.
Customs delays are outside the Seller's direct control.
Nothing in these GTCS excludes or limits the Customer's statutory rights where a legally applicable delivery deadline is not met.
16.4 Incorrect delivery information
The Customer is responsible for providing a complete and accurate delivery address.
Where a failed delivery, return or additional delivery attempt results from incorrect or incomplete information supplied by the Customer, additional costs may be charged to the Customer to the extent permitted by applicable law.
17. ORDER CONFORMITY AND NATURAL CHARACTERISTICS
The Customer should inspect the artwork after delivery.
Any apparent damage should be reported to My Luxury Photo as soon as reasonably possible, preferably with photographs.
However, any internal deadline requested by the Seller for reporting visible damage does not limit mandatory statutory rights.
The handmade characteristics described in these GTCS — including variations in tone, texture, reflections, paper surface, precious-metal application and other characteristics inherent to the process — are not, by themselves, defects or lack of conformity.
The Seller remains responsible for statutory conformity obligations applicable to the Product.
18. 60-DAY VOLUNTARY MONEY-BACK GUARANTEE
In addition to any statutory consumer rights, My Luxury Photo offers a voluntary 60-day money-back guarantee for eligible purchases.
This voluntary guarantee applies only if all of the following conditions are satisfied:
the Customer has not submitted any photograph or other Customer Content required to begin the creation process;
the creative work has not begun;
the Customer has not received an email notifying them that the creative process has started;
the request is submitted within 60 days of purchase; and
in the case of a gift card, the gift card has not been used, in whole or in part.
The request must be sent by email to:
If the conditions are satisfied, My Luxury Photo will refund the amount paid within fourteen (14) days of receipt of the valid refund request, using the original payment method where reasonably possible.
This 60-day money-back guarantee is a voluntary commercial guarantee and does not replace, restrict or waive any statutory consumer right.
19. RIGHT OF WITHDRAWAL AND CUSTOMIZED PRODUCTS
Under applicable consumer legislation, consumers generally have a statutory withdrawal period for distance contracts.
However, the right of withdrawal does not apply to goods made according to the consumer's specifications or clearly personalized, subject to the applicable legislation.
My Luxury Photo's personalized artworks are created specifically from the Customer's photograph and are therefore personalized products.
Once the creative process for a personalized artwork has begun, the Customer cannot cancel the order under the statutory right of withdrawal solely because they have changed their mind, to the extent permitted by applicable law.
For clarity, the creative process begins when My Luxury Photo starts working on the Customer's photograph and not merely when the order is placed.
The Customer's statutory rights relating to defective, damaged or non-conforming goods remain unaffected.
Nothing in these GTCS is intended to exclude or restrict mandatory consumer rights.
20. GIFT CARDS
Gift cards may be purchased in the denominations displayed on the Store.
Gift cards may be used only for eligible purchases made through the My Luxury Photo Store and may not be exchanged for cash.
Gift cards may be transferred to another person, subject to the applicable conditions of the Store.
Gift cards are intended to be used towards a purchase containing at least one eligible Custom-Created Product, unless otherwise stated on the gift card.
If the purchase exceeds the gift-card value, the remaining balance must be paid using another accepted payment method.
The gift-card terms displayed at the time of purchase form part of the gift-card contract.
Gift cards are non-refundable once used, subject always to mandatory consumer rights.
Where a gift card has not been used and the applicable withdrawal period or My Luxury Photo's voluntary 60-day guarantee applies, the purchaser may request cancellation in accordance with those conditions.
Lost, stolen or unauthorized gift-card codes may not be replaced where the Seller cannot verify the lawful holder, except where otherwise required by applicable law.
My Luxury Photo reserves the right to suspend or cancel a gift card where fraud, unlawful use or misuse is reasonably suspected.
21. AVAILABILITY
Products and production services are subject to availability.
If a Product becomes unavailable after an order has been placed, My Luxury Photo will contact the Customer as soon as reasonably possible and offer an appropriate solution, which may include:
an alternative Product;
a delay where acceptable to the Customer; or
cancellation and refund.
The Seller may discontinue or modify Products, options or services offered through the Store.
Such changes will not affect orders already accepted unless necessary because fulfilment has become impossible or is otherwise permitted by applicable law.
22. INTELLECTUAL PROPERTY OF MY LUXURY PHOTO
All content appearing on the Website and Store, including but not limited to:
photographs;
artworks;
texts;
logos;
graphics;
layout;
product descriptions;
visual identity;
videos;
designs;
is owned by My Luxury Photo, licensed to My Luxury Photo, or otherwise protected by applicable intellectual-property laws.
No content may be copied, reproduced, modified, distributed, commercially exploited or otherwise used without the prior written authorization of My Luxury Photo, except where permitted by law.
The artwork created by My Luxury Photo constitutes an original artistic creation.
The purchase of an artwork does not transfer copyright or economic intellectual-property rights in the artwork to the Customer.
The Customer may display the purchased artwork for personal purposes.
Any reproduction or commercial exploitation of the artwork itself requires prior written authorization from My Luxury Photo, except where otherwise permitted by applicable law.
23. LIMITATION OF LIABILITY
Nothing in these GTCS excludes or limits liability that cannot legally be excluded or limited.
Subject to mandatory law, My Luxury Photo shall not be responsible for:
differences inherent to the artistic interpretation of the Customer's photograph;
natural characteristics of handmade materials;
deterioration caused by improper storage, framing, handling or environmental conditions;
delays caused by the Customer's failure to provide the required photograph or information;
customs delays or import procedures outside the Seller's control;
delays caused by carriers or events beyond the Seller's reasonable control;
technical interruptions or temporary Website unavailability caused by maintenance, technical failures or external events.
The Seller will nevertheless take reasonable steps to fulfil its contractual obligations and assist the Customer where problems arise.
24. FORCE MAJEURE
My Luxury Photo shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include, without limitation:
serious illness;
accident;
fire;
flood;
natural disaster;
epidemic;
strikes;
industrial action;
war;
civil unrest;
terrorism;
governmental restrictions;
interruption of transport;
interruption of telecommunications;
interruption of essential services;
or other events qualifying as force majeure under applicable law.
Where a force majeure event occurs, the Seller will inform affected Customers as soon as reasonably possible and will make reasonable efforts to resume performance.
If fulfilment becomes impossible, any refund required by applicable law will be made accordingly.
25. ELECTRONIC COMMUNICATIONS
The Customer agrees that communications relating to orders may be conducted electronically, including by email and through notices made available through the Website or Store.
Electronic communications may constitute written communications for contractual purposes to the extent permitted by applicable law.
The Customer is responsible for providing an accurate email address and monitoring communications relating to their order.
26. DATA PROTECTION
Personal data supplied by the Customer will be processed in accordance with the My Luxury Photo Privacy Policy and applicable data-protection legislation.
The Store is powered by Shopify. Shopify provides the technology and infrastructure used to operate the online store and checkout.
The Customer's personal data may therefore be processed by Shopify and other service providers involved in payment, fulfilment, shipping, fraud prevention, communications and other necessary services, in accordance with the applicable privacy notices and legal requirements.
The Seller remains responsible for the processing of Customer data carried out for its own business purposes and for configuring the Store in accordance with applicable privacy legislation.
The Customer should consult the My Luxury Photo Privacy Policy for detailed information concerning:
the categories of personal data processed;
purposes of processing;
legal bases;
recipients and service providers;
international transfers;
retention periods;
Customer rights;
and how to exercise those rights.
27. CUSTOMER SERVICE
For questions, complaints or requests concerning an order, the Products or these GTCS, the Customer may contact:
My Luxury Photo / Nathalie Louvel
Email: myluxuryphotomlp@gmail.com
Telephone / WhatsApp: +34 623 767 625
Website contact form: www.myluxuryphoto.com
Customer service is normally available Monday to Friday, from 10:00 a.m. to 7:00 p.m. CET/CEST, excluding public holidays.
My Luxury Photo will endeavour to respond as soon as reasonably possible and normally within two business days.
28. COMPLAINTS AND OUT-OF-COURT DISPUTE RESOLUTION
Customers may submit complaints directly to My Luxury Photo using the contact details above.
Consumers may also use any applicable official consumer complaint forms and the competent alternative dispute-resolution mechanisms available under the laws applicable to their situation.
The European Union's former Online Dispute Resolution (ODR) platform is no longer available and therefore is not incorporated into these GTCS.
Nothing in this section limits the Customer's right to bring proceedings before a competent court or to use any mandatory consumer-dispute-resolution mechanism available under applicable law.
29. APPLICABLE LAW AND JURISDICTION
These GTCS shall be governed by Spanish law, without prejudice to any mandatory consumer-protection provisions that may apply in the Customer's country of residence.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent legally permissible.
Where the Customer is a consumer, any jurisdiction clause shall apply only to the extent permitted by mandatory consumer-protection law.
Nothing in these GTCS deprives a consumer of any mandatory right to bring proceedings before the courts having jurisdiction under applicable law.
For customers who are not consumers and where permitted by applicable law, the courts of Girona, Spain, shall have jurisdiction over disputes arising from these GTCS.
30. SEVERABILITY
If any provision of these GTCS is declared invalid, illegal or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
The invalid provision shall, where legally possible, be replaced or interpreted in a manner that most closely reflects its original purpose while complying with applicable law.
31. NO WAIVER
A failure by My Luxury Photo to exercise or enforce any right under these GTCS shall not constitute a waiver of that right.
Any waiver must be expressly communicated in writing.
32. ENTIRE AGREEMENT
These GTCS, together with the Website's Legal Notice, Privacy Policy, Cookie Policy and any other document expressly incorporated into them, constitute the agreement between the Customer and the Seller concerning the purchase of Products and Services.
They supersede previous agreements or representations concerning the same subject matter, except where otherwise expressly agreed in writing.
Mandatory statutory consumer rights remain unaffected.
My Luxury Photo Nathalie Louvel
NIE: Y6376036J
ROI/VAT No.: ESY6376036J
Calle Llop 23, Apartado 49
17412 Maçanet de la Selva
Girona, Spain
Email: myluxuryphotomlp@gmail.com
Website: www.myluxuryphoto.com
Last updated: October 2026
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